ICT Service Desk App

Get ICT help wherever you are. The official Walter Sisulu Service Desk mobile app connects you to the same ICT Service Desk used on campus — so students, staff, and support teams can raise and manage incidents from a phone. What you can do Sign in with University (LDAP), local, or Microsoft account — same options as the web portal View a role-based home dashboard with key service desk metrics Log new incidents and track status, priority, and updates Read replies and add comments on your tickets Browse the knowledge base for self-help articles Receive notifications about ticket activity Use chat (where enabled for your role) Access field service / site visit tools for technicians Manage profile and app preferences Built for every role Whether you are an end user logging a fault, a technician on assigned work, or a manager watching SLA health, the app adapts to your Service Desk permissions. Why use the app Faster reporting, clearer updates, and campus support that travels with you — without needing a desktop browser. iYunivesithi Walter Sisulu — ICT Service Desk & IT Service Management.

Use case

Optional Play Store extras Field Suggested text Category Productivity / Business Tags ITSM, help desk, tickets, university, ICT, Walter Sisulu What's new (v1.0) First release: sign-in, dashboard, incidents, knowledge base, notifications, chat, and field service.